Refund policy

Return & Refund Policy

We want you to feel confident ordering from Novora Flow. If something is not right, our support team will help you find a practical resolution.

30-day return window

You may request a return within 30 calendar days after the delivery date. To be eligible, the item must be unused, in its original condition, with original packaging and included components, and accompanied by proof of purchase.

How to start a return

Email support@novoraflow.com with your order number, the item you wish to return, and the reason for your request. Please wait for written return authorization before sending anything back.

Sale and promotional items

An item purchased at a sale or promotional price is still eligible for return under this policy. Only items clearly identified as Final Sale on the product page at the time of purchase are not returnable, except where required by applicable law. Gift cards are also non-returnable.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us within 7 calendar days of delivery with your order number and clear photos. We will review the issue and arrange an appropriate replacement, return, or refund.

Return shipping

For approved U.S. returns, we provide a prepaid standard return label. For damaged, defective, or incorrect items, we will cover approved return shipping or may confirm that a return is not required. For orders delivered outside the United States, contact us before shipping an item; the approved instructions and any available label will be provided in your authorization email.

Items not eligible for return

Items that have been used, installed, altered, damaged after delivery, or sent back without authorization may be ineligible for a refund. This does not affect any rights that cannot be excluded under applicable law.

Refund timing

After an authorized return is received and inspected, we will notify you of the outcome. Approved refunds are issued to the original payment method within 5 business days. Your bank, card issuer, or payment provider may require additional time to post the funds. Original shipping charges are refunded when the return is due to our error, a damaged item, or a defective item.

Return address

Our correspondence address is: BRIDGE INFO INC, 30 N Gould St, Ste R, Sheridan, WY 82801, United States. Your authorization email will confirm the correct return destination for your item. Do not send a return to an address that has not been confirmed in writing, as different items may require different return handling.